ukala member (CMP) & member of the property redress scheme
Our fees
FEES & CHARGES
Cityscan Limited is a member of the Property Redress Scheme (PRS) and holds Client Money Protection (CMP) through UKALA, membership number 006873.
All fees are inclusive of VAT.
Last reviewed: November 2025
PERMITTED TENANT PAYMENTS (as defined by the Tenant Fees Act 2019)
We only charge tenants the following permitted payments:
Rent – Payable as stated in your tenancy agreement.
Tenancy Deposit – Equivalent to five weeks’ rent (or six weeks where the annual rent exceeds £50,000).
Holding Deposit – Up to one week’s rent to reserve a property. This will be deducted from your first payment of rent at move-in.
Default Charges – For late rent (3% above the Bank of England base rate after 14 days) or replacement of lost keys/security devices at cost.
Variation, Assignment or Novation of Tenancy – £50 (incl. VAT) per agreed variation, or reasonable costs if higher.
Early Termination (at Tenant’s Request) – Landlord’s reasonable costs associated with re-letting and any loss of rent.
Utilities, Council Tax, TV Licence, Communication Services, Heat Supply, Cooling Supply – Payable directly by the tenant where applicable.
LANDLORD FEES
Tenant-Find Only – 6% of annual rent
Rent Collection – Price on enquiry
Full Management – 8–10% of annual rent (depending on service level)
Tenancy Renewal – Not applicable (annual fee basis)
Inventory / Check-in / Check-out – £150 per tenancy (where applicable)
Deposit Registration – Included (no separate charge)
Energy Performance Certificate (EPC) – £250
Gas Safety Certificate – £250
Professional Rate (additional work) – £60/hour for work outside our Terms of Business, agreed in advance
CLIENT MONEY PROTECTION
All client funds are protected through UKALA Client Money Protection (membership no. 006873). A copy of our CMP certificate can be viewed or downloaded from our homepage.
REDRESS SCHEME
Cityscan Limited is a proud member of the Property Redress Scheme (PRS). Further information is available at www.theprs.co.uk.
COMPLAINTS
If you are dissatisfied with any aspect of our service, please refer to our Complaints Procedure. If your complaint cannot be resolved internally, you may refer it to the Property Redress Scheme for independent review.